Welcome to Designer's Gallery

Sew at Home Online Classes FAQs

Discover all of the functions and features of your favorite Baby Lock and Designer's Gallery machines & software programs with Sew at Home! Take online classes from your own home-learning has never been this convenient or easy. Have some questions about the Sew at Home Online class program. Here are some Frequently Asked Questions.


Selecting your Sew at Home online class:

Taking Your Sew at Home Online Class:

After You Have Completed Your Sew at Home Online Class:


Selecting your Sew at Home online class:

How can I see what classes are available?

A complete list of all available scheduled LIVE Sew at Home classes can be found online on this Sew at Home web link. A complete list of all our class titles, (both LIVE and OnDemand/recorded class; currently scheduled or not), are available on the Course Catalog web page.

How can I see class times listed in my own time zone?

Select the arrow at the end of the “All times are listed in” window on the right side of the Sew at Home home page. Select your correct time zone. NOTE: all reminder emails will always reflect the instructor’s time zone. You will need to set your time zone each time you view this web page.

Time zone

Can I register any time for a class?

You can register for any class that is still available up to 1 hour prior to class time.

Can I take a video class, not LIVE or scheduled so I can watch it at any time?

YES. Click here for more information on our OnDemand/recorded class list.

Where can I go to get access codes to register for a Sew at Home class?

We sell the class coupons two ways:

Keep in mind:

  • **When you purchase online, this product still has to be shipped to you and you will be charged a shipping fee; the codes are NOT delivered electronically (through the computer or as a download). If you are planning to take a class on a specific date & time, plan to order the Sew at Home Online class packet(s) with enough lead-time.
  • These coupons do not have an expiration date and can be used for any available class-you do not need to specify what class you're taking when the coupons are purchased.
  • They can be purchased one class coupon for $19.99 or a 3 class pack for $59.99.

I registered for a class while I was at work but am going to take the class at home. Is it important which e-mail address I use?

YES! All reminder e-mails and confirmations will go to the e-mail address that you designate when you register. Be sure to use an account that you can access during your class time.

When I try to view available classes on my computer, the screen is blank. What is happening and how can I correct this?

Java script must be installed and enabled on your computer for the classes to be viewed. Here is a link to the Java website site to find out more about this programming and to download the free program, Java.com

What is the difference between taking a LIVE/Interactive class or an OnDemand/recorded class?

  • Live classes are held while you are on the phone listening to the instructor and watching them on your computer screen. You will have an opportunity to ask live questions about the class content during class. These classes are scheduled at a specific date and time.
  • The OnDemand classes are pre-recorded classes that you can watch them over and over on your own schedule.

Taking Your Sew at Home Online Class:

I received a confirmation email after I signed up for a Sew at Home class. The time listed is not the same as the time I thought I signed up for. How do I know the real time of my class?

When you receive your confirmation email and the reminder emails, the class times are shown in the time zone of the instructor. Since this might not be the same as your time zone, it may be different from when you registered. The time zone used in the emails is listed and you need to plan accordingly. There is also a note in the emails to remind you. See screen shots of the email examples below.

Email example

I registered for a class and the email I received does not show the same time as when I registered. Why?

You are able to set the class list to display in your own time zone, but all reminder emails reflect the instructor’s time zone. The time in the email does state the time zone it reflects.

I've been given a phone number. Will I be charged for a long-distance call?

No. Sew at Home classes use a toll-free number for North America, so you won’t receive any long-distance changes for your call from a land-line phone. However, please remember that if you are using a cellular phone, you may be charged for minutes depending on your individual cell phone plan.

Do I need to be on the phone during the whole class?

Yes. The phone is used so you can hear the instructor teach the class. The number provided is toll free so you will not have any additional phone charges, if you are using a regular land-line phone.

I missed part of the class because the class system began setting up when I signed in.

To ensure that you can fully participate in the entire class, we recommend that you log on to the class 15 minutes prior to the scheduled time. This gives your computer time to interface with the Web host so that you can see everything that the instructor is doing. After your computer is ready, or while it is getting ready, we suggest you call in on the toll-free number so that you are ready to go when the class actually starts!

Should I have my Designer's Gallery or Baby Lock software program open when I attend the class?

No. There is no need for you to have the software open or even loaded on the computer you are using for viewing the class. You will essentially be looking over the shoulder of the teacher and watching what they are doing on their computer while you are looking at your computer screen. Nothing could be easier!

My codes are not working and I am having log-in issues. Who can I contact for help?

For help with issues regarding Sew at Home, contact sewathome@tacony.com and we will be happy to assist you. Please provide as much information as possible, including your Sew at Home access code, when you email so we can help more quickly.

I signed up for a class and now find that I am unable to attend. Is there any way that I can get my code back to use for a class I can take in the future?

When you sign up for a class you were sent a confirmation e-mail. In that e-mail, you'll find a link that you can click on to cancel the class up to 2 hours prior to class time. When you cancel a class, you also need to notify sewathome@tacony.com . Please include in the email the following information: your name, the class title & scheduled time of the canceled class. We can then reset your access code and you will be notified when this is done so you can take another class with that access code.

I canceled a class and now find that I really can attend it. Can I just click on the link to get into the class from my original confirmation?

No. If you want to attend that class as initially planned, you will have to re-register for the class at a different time.

How do I ask a question during a class?

There are a couple ways to ask a question:
  • We use a conference call (phone) so you can hear the class but this also allows you to ask your question live. This way everyone attending can hear all comments and questions.
  • There is a Chat window in the on screen classroom. Type your question in the open window below and select the Send button. Your question will be answered as soon as possible either during or after the class depending on the question and class topic.

Chat

After You Have Completed Your Sew at Home Online Class:

I have used all my access codes. Can I purchase additional class codes online?

Yes, we sell the class access code(s) two ways:

Keep in mind:

  • **When you purchase online, this product still has to be shipped to you and you will be charged a shipping fee; the codes are NOT delivered electronically (through the computer or as a download). If you are planning to take a class on a specific date & time, plan to order the Sew at Home Online class packet(s) with enough lead-time.
  • These access codes do not have an expiration date and can be used for any available class-you do not need to specify what class you are taking when the code(s) are purchased.
  • They can be purchased one class access for $19.99 or a 3-class pack for $59.99.

I downloaded the class notes at the end of my class but now cannot find them on my computer. How can I get a copy of them?

E-mail us at sewathome@tacony.com and we’ll help you out! Please provide us with your complete name, the class name, and date you took the class so we can more quickly help.

I really liked the class that I just took and I want to take it again because I think I may have missed some important issues. Do I have to use a new code for the class or can I just take the class again?

We are happy that you enjoyed your class! However, each code is for access to just one class. You may find the help you need by going over the class notes that are available for download after the class ends. If not, taking the class again by using a new code is certainly an option.

I can't open the handout I download at the end of the class I took. What do I need?

Our handouts are PDF files and are all saved in the current version of Adobe Acrobat. You need to have installed on your computer Adobe Reader to open them. Here is a link to the Adobe website to download this free program.

At the end of class, my instructor mentioned that there might be a discount coupon. Where do I look to see if I received one for my class?

When you take a LIVE Sew at Home Online class, you may receive a discount coupon you can print and take to your Baby Lock dealer. To see your possible coupon(s):

  • Go to the Baby Lock website and look along the top right corner of a web page to see "My Profile".

Profile

  • Select My Profile and log into your profile using the password you set-up previously.

Current offers

  • Once in your Profile you will see “Current Offers” section and that is where the coupon(s) should be.

Note: the discount coupons have expirations dates. The specific offer will vary by time & date you took the class.  Coupons are randomly assigned to classes, but not all classes you took may have a coupon.