Welcome to Designer's Gallery

General FAQs

I had to reformat my hard drive (or I bought a new computer) and now I need to reload my Designer's Gallery programs from scratch. Do I need my original disks or can I just download the latest updates and install them? How do I do this?

First, you will need to install the programs from your original CDs. You will also need the serial number(s) for those programs that require them. Finish by downloading the most current version of each program you own from the Designer's Gallery download page and install. Contact Designer's Gallery Support if you need installation help.

I just finished installing the updates to CustomWorks, QuiltWorks II and LetterWorks II. When I have finished the updates, should I delete the updates that have been downloaded?

No, you do not have to save these downloads on your hard drive. What I would recommend is to burn these to a CD. After you have burned all the updates to the CD, name it "DG Updates" with the date. If your computer happened to crash or other problem occurred that required a reinstall, you would be ready with all the latest updates to streamline the process.

I am thinking about purchasing a new computer. Are there differences between the operating system and Designer's Gallery compatibility?

All of Designer's Gallery products are compatible with the most current 32 bit operating systems. These include Microsoft Windows® XP and Vista. The new 64 bit operating systems may not be compatible with all 32 bit software programs. To ensure all your programs, even those that are not Designer's Gallery run problem free, you may want to use the 32 bit operating system.

Is the a program out there that will allow me to do simple combing of designs?

Studio III is now available. Using the built-in layout feature you can combine two or more designs in a design page for that "get it done in a hurry" design.

How do I know what my project skill level is?

Beginner: projects use basic software and sewing techniques. Images and detailed explanations will walk you through the project from start to finish. Create the design in your Designer's Gallery software with ease, then sew it on a ready-made garment or follow an easy pattern to create the item with your fabrics. Use these projects to build confidence in your software and sewing abilities, such as simple seams, buttons and zippers.

Intermediate: assumes basic understanding and builds on these skills. Fewer images and less detailed explanations are used for basic applications. Create embroidery designs with more advanced tools built into the software programs and sew on more difficult fabrics. Use more advanced sewing techniques, such as seams, multiple pieces, layering, cutwork and applique.

Advanced: draws on a greater understanding of the program. Create designs and try an involved feature in a non-traditional application. As a confident sewer, these projects will test your abilities for sewing and your understanding of the software programs. The instructions are provided to walk you through step-by-step, but icon location and name may be assumed. Typically these projects take longer to sew and have more steps within the software program.

I am new to machine embroidery and I understand that you need to change your needles frequently. I want to stock up so I always have a ready supply. Which needles will I use most often?

For most of your embroidery, if you're using 40 wt. thread made from either rayon, polyester, cotton or acrylic, you will use an embroidery needle. These needles have a larger eye and allow smooth thread flow and the higher speeds used for embroidery. The most common size used is a 75/11. However, embroidery needles are also available in 80/12 and 90/14 sizes as well. Embroidery needles are also available with a titanium coating. These needles do not heat up as much, making them a great choice when using spray adhesives and sticky stabilizers.

You also don't want to be caught without a supply of metallic needles. Metallic threads can be tricky to work and with the wrong needle it can quickly turn into a nightmare. Metallic needles have a larger, specially-coated eye coupled with a large groove in the shaft. These things are critical to reducing the friction when working with metallic threads. These threads do add a striking touch to your embroidery, so don't avoid them - just be sure to have the proper needle and slow the sewing speed down a bit on your machine as well.