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AirStitch FAQ'S

My SD card isn’t working, what should I do?

  • Make sure you are connected to your wireless network.
  • If you are not able to connect to your network please confirm the wireless password is entered correctly.
  • If you are confident the password is correct but you are still not able to connect to the network please contact your supplier for connection assistance. (IE: ATT Uverse, Charter, Comcast, CenturyLink, etc…)
  • If you are connected to your network and your SD card is still not working please visit your local retailer for assistance.

 

I repeatedly get an error stating “drive is not mounted”, what should I do?

  • Ensure you are in range of your network.
  • Ensure you have the latest version of the AirStitch software installed. To check this you can visit https://designersgallerysoftware.com/support/updates. Make sure you are connected to your wireless network.
  • If you are still not able to connect please confirm the wireless password is entered correctly.
  • If you’ve tried all of the above and confirm they are accurate, check to see if your FlashAir is connected to your network.  There are a couple of steps in the connection process before it's fully on the network. The FlashAir will only tell you if all of them have completed. The card needs to be reinserted after configuration so the changes will be picked up.
  • If you have exhausted the options above, please contact your network supplier.

 

Where do I find my SSID number?

  • The Service Set Identifier (SSID) number can be found on your router or in the settings of your router.